Details
Our platform has two drag-and-drop email editors (alongside our HTML code editor), known as Classic and V2 (introduced in November 2026). In this article, we'll show you how to identify which email editor you're using, as well as which one was used to create a particular email message or template.
Frequently Asked Questions
Q: Now that there's two, what are the email editors called?
A: The old editor is known as the "Classic" email editor & the new editor is called the "V2" email editor.
Q: Can I still use the Classic email editor?
A: Yes, we have no immediate plans to remove the Classic email editor. Both run concurrently and you'll be able to use email messages and email templates made specifically for both.
Q: Is this a big change for our workflows?
A: No. Users can continue to use the Classic editor if they wish, as it runs alongside the V2 editor. This gives admin staff, or those charged with email design tasks, the option to work towards new templates at their leisure.
Q: Where can I find support for the V2 editor?
A: Support articles pertaining to the email editor now have two clearly marked sections, or 'tabs' - one for each editor. Make sure you're clicked on the correct one, based on the email editor you're using - as the steps and guides differ between them.
Q: Where can I find an overview video for V2 editor?
A: You can find this on our Create an Email article.
Q: Does the V2 editor come with new templates?
A: Yes, a number of brand new, modern, email templates are available for use with the V2 editor.
Q: Can I edit my existing Classic email messages and templates in the V2 editor?
A: An email (message or template) can only be opened / edited in the email editor that was used to create it.
Q: Can I still be able to create email templates in the V2 editor?
A: Yes! New templates can be created and saved using the V2 editor - just like always!
Q: How do I know which email message or template is which?
A: Refer to the 'Identifying the Email Editor' section below.
Q: Is there still a HTML email editor?
A: Yes! The HTML email editor is still available, as is the plain text editor.
Q: What happens to any automations that use email messages built in the Classic editor?
A: These will continue to operate as they always have.
Which is Which?
Identifying the Email Editor
There are two quick and easy ways to identify which drag-and-drop email editor you're using;
- The name of the editor is shown towards the top-left of the email editor window, next to the message name.
- The V2 (newer) drag-and-drop email editor has the Components panel located on the left hand side.
- The Classic (older) drag-and-drop email editor has the Components panel located on the right hand side.
Identifying the Editor Used To Create / Edit an Email Message
- Select Messages from the sidebar. The table of email messages will appear.
- Click the Table Settings (small ⚙️) icon towards the top-right of the table. A pop-down menu will appear (as shown below).
- Click on Email Type, then Apply to enable this column in the table. You will now see a column (as shown below) which displays the name of the editor used to create / edit your emails; either 'V2 Editor (New)' or 'Classic Editor'.
Identifying the Editor Used To Create / Edit an Email Template
- Select Messages from the sidebar.
- Click . The template gallery will open.
- Use the toggle on the top-right (as shown) to show or hide templates made using the 'Classic' editor.