Emails sent from our platform generally use personalised tracking links. After all, that's how our reports know which of your contacts have been opening emails and clicking on the various links contained within.
In order to achieve this, we will briefly redirect users through a unique tracking link before sending them on their merry way to the actual link you placed in your email.
So for example, if your domain was configured in our platform as comms.your-company-name.com.au and you added a YouTube link into your email, that link (when clicked) would briefly appear to your contacts at something like comms.your-company-name.com.au/[a long random string of characters].html before redirecting to the final YouTube link.
However, if these links aren't working for you when clicked, it's most likely due to configuration settings on your internal network.
Testing for This Issue
If you're experiencing the issue where these links aren't resolving, the next thing to try is seeing if it's isolated to just that network.
You can test this by sending the email to yourself on another device (such as your mobile phone) and testing the links there - so long as that phone is not connected on the same network as the computer you were trying the links on previously.
If the links resolve, then it's an issue with your internal network and you should raise this with your internal IT support team for correction.
Correcting the Issue
If you've concluded that it's an issue with your internal network, let your IT support team know about your domain configuration in our product so that they can setup the same sub domain on the internal network so that your email links resolve correctly.