How-to Guide
Use the Block Contacts feature to block entire domains, individual email addresses and mobile phone numbers from your account.
- Log into your account and open the Account area (⚙️ icon, at top right).
- Select Blocked Contacts from the sidebar.
- Click .
- Type or paste-in the domains, email addresses and / or mobile numbers you wish to block.
- Once entered, click . The entered data will now be blocked.
Removing a Blocked Contact
- Complete Steps 1 and 2 from the above instructions.
- Click the (unblock) icon next to the desired entry to remove them from the blocked contacts list, or use the checkboxes on the left to select multiple contacts then choose Unblock from the Actions dropdown.
Frequently Asked Questions
Q: What happens if a blocked contact gets re-imported?
A: The system will let you import the contact, but they will automatically get marked as blocked (with a grey icon & a strikethrough) and will still be blocked from receiving messages from you. The block list overwrites everything.
Understanding Contact Statuses (Email Icons & Phone Icons)
Q: What happens if a blocked contact resubscribes to a list using a web form (or gets manually added by a user)?
A: As per above, they will still get added - but will automatically be marked as blocked and won't receive messages from you. The block list overwrites everything.
Q: What happens if I manually resubscribe a contact that's on the block list?
A: As per above, they will still get added - but will automatically be marked as blocked and won't receive messages from you. The block list overwrites everything.