Send or Resend to Contacts Who Bounced From a Particular Email Send

Details

In this guide, we'll show you how to send (or resend) an email to contacts that bounced from a particular email send.

If the bounce was permanent (eg. 'mailbox doesn't exist', etc), then the contact will be automatically excluded from this send, as our system would have deactivated them.

How-to Guide

1. First off, we need to grab the list of people who bounced from a particular email send; we can find this in the reports section. Select Reports in the sidebar.
2. Locate the report for the send in question, and double-click it to open it.
3. In the Sends panel (shown below), click on Bounced. A new popup window should open.
   
4. Click the download icon at the top right. Your list email addresses that bounced during this campaign will be download as a CSV file.
   
5. Open the CSV file in a spreadsheet application (such as Microsoft Excel) and remove all columns except the 'Email address' column.
6. Now add a new column called 'Email bounced''.
   You may wish to add the name of the email in the column title - but keep it brief.
7. Set the value for every row in this column to be 'Yes'.
8. Save the file.
9. Next we'll update the data in our list via an import, so that we know which contacts bounced from this send. Select Lists and Forms form the sidebar.
10. Click Upload Contacts.
11. Choose File Upload then select the list you originally sent the email to.
12. Click Next.
13. Click the dropdown symbol next to the 'Email bounced' column (or whatever name you gave it in Step 6 above) and create a new field for this column, as shown.
    
14. Make it a Text field, and give the field a name - such as 'Email bounced' (or whatever name you gave it in Step 6 above).
15. Click Save.
16. Click Settings to the top right and set the two settings as shown.
    
17. Click Save, then Finish Importing. Your contact list will now be updated - and our platform will now know which contacts bounced - we'll use this in our sending search criteria shortly.
18. Let's now resend our email to these contacts. Click Messages on the sidebar.
19. Locate the message you'd like to send or re-send to these contacts and double-click it to open it for editing.
20. Click Send.
21. In the send screen, click Select Contacts.
22. Choose Advanced Selection.
23. In the search dialog, configure your search as follows.
    The first field may have a slightly different name - depending on what you called it in Step 6, above.
24. Click Next. You have now isolated those specific contacts with 'Yes' populated against them in the list.
25. Click Done.
26. Confirm your sending information and, once ready, click Review & Send to continue review and then send your email to these specific contacts.
27. Once your send has completed, we recommend removing your temporary 'Email bounced' field, in order to keep your lists neat and in case you need it again for something else in future. To do so, select Contacts in the sidebar.
28. Use the dropdowns at the top to select your list.
29. Click the pencil (Spreadsheet View) icon, as shown. Your list data will now open in Spreadsheet View.
    
30. Locate the recently-created 'Email bounced' field and hover over it. Click on the three-lines to the right edge of the field's column heading (as shown) to open the options menu.
    
31. Select Delete field, then click Delete. You have now removed this temporary field.
32. Click Close to exit spreadsheet view.

Further Reading

• Send to Contacts That Haven’t Been Sent (Or Have Been Sent) A Particular Email
• Send or Resend to Contacts Who Did Not Click on Anything in a Particular Email
• Send or Resend to Contacts Who Did Not Open a Particular Email
• Send to Contacts Who Clicked a Link in Your Most Recent Email