Contact Numbers Decrease When Selecting a List to Send To

Details

When doing an email send, you may notice that the number of recipients is sometimes less than the size of your list. In most cases, this is due to deactivated contacts, duplicates or unsubscribed contacts.

In this guide, we'll show you how to search your list for these contacts; though we do have a seperate article on removing these types of contacts from your list - as per the link below.

Remove Deactivated, Bounced or Unsubscribed Contacts

How-to Guide

Locate Deactivated & Unsubscribed Contacts

1. Select Contacts from the sidebar.
2. Use the dropdowns provided at the top to select the list in question.
3. Click the magnifying glass (advanced search) icon.
   
   
4. From the first drop down, choose Activation status.
5. From the second drop down, choose Is.
6. From the third drop down, choose Inactive.
7. Click Add field at the top of the search window.
8. Now add the criteria Subscribed - Is - No.
9. Change the search option in the top right corner to Match ANY Field.
   
10. Click Search. The results of your search are shown. You should then find the number of inactive / unsubscribed contacts in the top left corner of your contact table which you can delete from the system if required.

Locate Duplicate Contacts

It is also possible that there may be some contacts in the list who are duplicates. Here's how to check...

1. Select Contacts from the sidebar.
2. Click the Duplicates tab.
   
3. Select the folder and list you wish to check for duplicates. Your duplicates are now shown.

The default field used to look for contacts is the Email field - but you can change this using the options provided on-screen.