There are a few reasons your email's appearance may differ from the preview window. The following steps will help you fix the cause of the majority of these issues, however if you're still having issues get in touch with our support team so we can assist you with troubleshooting.
Remove additional line-breaks
Sometimes extra line-breaks can make their way into your email, especially if you are copy and pasting content. The easiest way to remove any extra line-breaks is to edit each text or paragraph component in your email, place your cursor wherever you see extra space, and hit the backspace key on your keyboard.
Minimise Bottom Space
Sometimes spaces appear in your email because there is a bit of bottom space applied to your component. You can minimise the bottom space by:
- Editing your email
- Clicking a component once so the dashed border appears
- Open the Settings menu on the right side of the page
- Reduce the bottom space setting
- Repeat for all the components in your email
- Save the changes
Gaps in Outlook
Have you tried everything above but still finding gaps in your email when it's sent? If you're using Outlook 2007 or 2010, it could be an issue with Outlook, rather than your email.
Outlook 2007 and 2010 use Microsoft Word software to process and display emails. This can make for some rather unique issues in email formatting. One of these is that Outlook 2007 and 2010 will insert a 'page-break' gap, similar to where a page-break would naturally occur in Microsoft Word.
In particular, this happens for components in your email that are over 1700 pixels in height. Not sure how tall your component is? You can easily find out!
- Edit your message
- Click a component once so that dashed border appears
- On the right side of the screen, open the Advanced Settings menu
- Look at the 'height' attribute
- If the height is 1700 pixels or above, split the content into two separate components, so that each component is less than 1700 pixels high
- Save the changes and re-test
Still having problems?
Have you tried everything in this article but the gaps are still appearing in your email? Contact our Customer Success Team for further support.