If a contact that you send to returns a permanent bounce, the system will automatically deactivate this contact for you. This saves you from sending to this contact again - which can affect your sender reputation.
Therefore, to maintain a clean list you may like to delete these types of contacts from your lists (it will also help keep your database size down).
- Select Contacts from the sidebar.
- Use the folder and list drop down menu's up the top of the page to find the list that you wish to delete deactivated contacts from.
- You'll then need to use the Advanced Search tool to find all contacts who have been deactivated by using the below criteria:
- Once you have your search results of all deactivated contacts in this list, you will select all and then choose Delete from the Actions menu.
We recommend to download this list of contacts prior to deleting so you can save a record for your reference!