How-to Guide
In this guide, we'll show you how to delete a list from the system. If you're looking to empty a list of contacts, or delete only a few contacts, please refer to our article Bulk Delete Contacts From a List instead.
When deleting a contact or a list, you're also deleting any historical data for those contacts - including details of any & all messages they've received, opened, links clicked, etc. However, note that the 'overall' reporting statistics are unaffected (only granular per-contact data will be removed from reports).
Additionally, when deleting a list, you're also deleting any forms tied to the list - including subscribe forms (which may be embedded somewhere on your website), surveys, etc.
Note that links in any previously-sent (past) messages will also stop working for contacts that have been deleted - this includes unsubscribe links. Therefore, in accordance to the SPAM Act, you will need to have the unsubscribe option available for at least 30 days after the last email sent to a contact. If you delete a contact or list, that option disappears for them.
Some lists, such as the 'Quick Send' list (which is used when you send an SMS using the Quick SMS feature) cannot be deleted. However, you can remove contacts from the list if desired.
- Select Lists and Forms from the sidebar.
- Use the folder dropdown option up the top to select the folder the list is stored in.
- Select the list/s that you want to delete.
- From the Actions dropdown, select Delete.