Custom Domains and Branding

Details

Custom domains and branding options within our platform allow you to achieve brand consistency across your accounts. This is of particular use to our Agency & Command Centre account types, where your own company name, logo, primary colour and branding can appear in various places across the platform for your clients / sub accounts to see.

What Branding Options Are Available?

The branding settings in our platform allow you to:

• Change the product logo that your clients / sub accounts see when they login, from ours to your own
• Change the primary colour that the product uses, to one that matches your branding
• Change the logo that appears in the email footer (ie. "Powered by XYZ Email Software")
• Change the link attached to the aforementioned email footer logo, to go to your own website

What Is a Custom Domain?

By default, after logging into our platform, you'll see our domain - as will any of your clients / sub accounts using our product under your account. Any of the emails you (and your clients / sub accounts) send from the system will also use our domain in the tracking links. However, with the use of a custom domain, you can change this to your own domain.

For example, if your marketing agency is called xyzdesignagency.com.au, then you might elect to set your custom domain to emailmarketing.xyzdesignagency.com.au. Thus, when your clients / sub accounts login to our email marketing platform, they'll see this domain - instead of ours.

How-to Guide

Setup Branding

1. Open the Account area (⚙️ icon, at top right).
2. Select Branding from the sidebar.
3. Click Add Branding.
4. Here you can upload a logo (200px W by 60px H), set a master colour, upload a Powered by logo (65px W by 24px H) and give your branding template a name for easy identification. You can also set an email footer URL any clicks on the Powered by logo.
   
5. Once finished, click Save Branding.

You can create as many different branding templates as you like. You can also assign different brands to different domains - read on for details.

Any images you add here in the Branding area will automatically get copied into the 'My files' section of the Files & Images manager for your account.

Assign Branding to a Client / Sub Account

1. Log into your head account and locate the client / sub account you wish to apply branding to.
2. Click Edit against their account.
3. In the Account Details section, click Edit Account Details - as shown.
   
4. In the window that appears, select the desired branding from the Branding dropdown.
   
5. Click Save to set this as the branding for this sub account.

Setup Custom Domains

Custom domains are setup under the standard Domains section within our product.

Emails Going to Spam? Set up Your Domain Records

Share Custom Domains to a Client / Sub Account

Sharing a domain to a client / sub account means they will be able to send emails using that domain name. This is only recommended if your client / sub account is from the same company as the head account. Use this feature with caution!

1. Open the Account area (⚙️ icon, at top right).
2. Select Domains from the sidebar.
3. Click … next to your configured domain.
4. Select Share domain.
5. Select the clients / sub accounts that you wish to share this domain with.
6. Click Save. The selected clients / sub accounts will now be able to send emails as this domain. 

Assign Branding to a Custom Domain

If you create multiple sets of branding in your account, you can assign each brand to a different configured domain. Doing this means the system will automatically populate the system footer with the correct logo and footer URL in relation to the selected branding.

1. Open the Account area (⚙️ icon, at top right).
2. Select Domains from the sidebar.
3. Click … next to your desired configured domain.
4. Select Advanced settings.
5. Use the dropdown to select the branding to associate with this domain.
6. Click Save. The selected domain will now use that branding.