How to Pause or Delete Your Account

Details

Circumstances change; we get it. That's why we give you the option to pause or delete (close) your account.

What Happens When an Account Is Paused?

• You will not be able to access the account without un-pausing (resuming) it.
• Tracking links will continue to work & report statistics for opens / clicks on previously-sent emails will continue to be collected.
• Any data inside the account (such as messages, contacts, forms, reports, etc) will remain there, but you will not be able to access it.
• If a paused account isn't resumed after a set period of time, it will be automatically deleted - however, an email will be sent to the account owner prior. Contact our Support team to learn more about our data retention time-frames.
• A paused account will have all billing suspended.
• Any list notifications that are setup in the account will continue to work, however they won't show any details of what interaction happened.
• Web forms within the account will continue to capture data, but list notifications won't be sent.
• Automation emails (e.g. Welcome emails) will not send.
• Any outstanding fees must be settled before you can pause an account.
• Billing will resume instantly once a paused account is resumed and your billing cycle will be reset to that date.
• You can pause / resume as often as you like, but keep in mind each resume action will result in at least one monthly billing cycle commencing, so at least one month will be charged.

What Happens When an Account Is Deleted (Closed)?

• Deleting an account will permanently remove all data inside the account after a set period of time. As such, we recommend that you download your data first.
• If you do not wish to wait for our data retention policy to automatically delete the contents of your account after a set period of time, you may wish to delete contacts and lists from the account prior to cancelling it.
• You will need to settle all outstanding fees before deleting your Account.
• Web forms, automation, files and images, links and previously sent emails will no longer work.
• Deleting your account is permanent and cannot be reversed, we are unable to restore deleted accounts.

How-to Guide

Pause Your Account

Only the Account Owner can pause an account.

1. Open the Account area (⚙️ icon, at top right).
2. Select Account Status from the sidebar.
3. Add the reason for pausing your account.
4. Select the option to Pause your account. After the popup screen, a confirmation message will appear.

Cancel / Delete Your Account

Only the Account Owner can cancel an account.

Deleting an account will permanently remove all data within the account.

1. Open the Account area (⚙️ icon, at top right).
2. Select Account Status from the sidebar.
3. Select the option to Delete your account.