Welcome to our Email & SMS Marketing platform. This guide contains a series of 'recommended reading' articles for IT Administrators & System Administrators to help you understand our platform from a network & IT security point of view, as well as assisting you to configure our platform using security best-practices.
Frequently Asked Security Questions
Q: Where is contact data stored?
A: All contact data is stored locally in Australia. Our product, live environment, and all (Australasian) client data is stored at a Tier 4, ISO 27001 compliant data centre in Brisbane. No client data is stored on or within our own office premises. We are fully Australian owned and operated with local support.
Q: What compliances do you hold?
A: SOC2, QAssure, WCAG 2.0, W3C, with GDPR & SPAM Act Compliant Tools. We aim to obtain ISO 27001 compliance during 2021. As far as we are aware, we will be the only Email Marketing Service Provider to have both SOC2 and ISO 27001 accreditation in the world. Please contact our Support team if you wish to view our SOC2 Assurance Report.
Q: What encryption protocols do you use?
A: Data is encrypted in transit and at rest with TLS 1.2 and above, and HTTP Strict Transport Security (HSTS) protocols are enforced. HSTS is a web security policy mechanism that helps to protect websites against man-in-the-middle attacks such as protocol downgrade attacks and cookie hijacking.
Q: Do you manage any Personal Identifiable Information (PII) data on behalf of clients?
A: No, we do not manage PII data on behalf of our clients. Our clients use our software to manage their data themselves.
Q: In the case of Transactional emails, is the data stored in Australia?
A: We are the only Australian provider of a Transactional email tool that includes full attachment support (including inline attachments), the ability to BCC, and with Australian data storage. At the time of writing, and to the best of our knowledge, all other transactional providers store data offshore.
Q: Have you undergone third-party penetration testing?
A: Yes. We plan annual pentests. You may request a copy of our Penetration Test Assurance Report (Oct 2020) by contacting our Support team.
General Introduction & Overview
- Overview of our Email & SMS Marketing Platform
- Keen to ask questions? Book in for a free 30 minute live demo
- View our Terms and Conditions and Privacy Policy
Account Security & Users
- Account Access Levels
- Add Additional Users
- Increase Account Security With Two-Factor Authentication
- Minimum System Requirements
- Restrict Account Access by IP Address
- Security Best Practices
- Usage Details & Event Log
Domains, Firewalls, & IPs
- Email Authentication – SPF and Domain Keys
- Firewall & Whitelisting Issues
- Restrict Account Access by IP Address
- System IP Address Information
Support & Training
- Need a hand? Get in touch with our support team
- View our full index of support articles
- Explore our various training resources
Other Guides & Resources
- Explore our full list of Getting Started resources.