Personalising an SMS Follow

A Wild Card, also known as a Mail Merge, is a means of auto-populating some data from your database in to your message. This is most commonly used for providing personalised welcome greetings.

Setting up a Wild Card in your SMS message

  1. Firstly, create a new SMS, or edit an existing message:


  2. Click the plus icon to insert the wild card of your choice. 
  3. Using the options please fill out the form with the correct requirements. E.g. the First Name field, Contact's Folder, Contacts List.

* Note - Fallback will be shown if the field has no data to populate the wildcard. 

4. Save your changes to your message to add the new wildcard.

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