Details
Circumstances change; we get it. That's why we give you the option to pause your account - which retains all data for a set period of time (but without the ability to access it).
- Any outstanding fees must be settled before you can pause an account.
- A paused account will have all billing suspended.
- Any list notifications that are setup in the account will continue to work, however they won't show any details of what interaction happened.
- If you pause your account, you will not have access to the account or anything inside of it, until it is resumed.
- Web forms within the account will continue to capture data, but list notifications won't be sent.
- Automation emails (e.g. Welcome emails) will not send.
Billing will resume instantly once a paused account is resumed and your billing cycle will be reset to that date. If a paused account isn't resumed after a set period of time, it will be automatically deleted - however, an email will be sent to the account owner prior. Contact our Support team to learn more about our data retention time-frames.
You can also cancel your account if required. This will permanently delete all data within the account - as such, we recommend you download your data first.
How-to Guide
Pause Your Account
Only the Account Owner can pause an account.
- Open the Account area (⚙️ icon, at top right).
- Select Account Status from the sidebar.
- Add the reason for pausing your account.
- Select the option to Pause your account. After the popup screen, a confirmation message will appear.
Cancel / Delete Your Account
Only the Account Owner can cancel an account.
Deleting an account will permanently remove all data within the account.
- Open the Account area (⚙️ icon, at top right).
- Select Account Status from the sidebar.
- Select the option to Delete your account.