Resending to the bounced Bigpond sends Follow

For the recent Telstra / Bigpond issues being experienced, here is a step by step guide on how to resend email to contacts that have bounced.

Gathering the contact information

First off, you need to find the report for the send that you want to resend the message to the bounced contacts.

  1. Click reports on the left side
  2. Find the report for the specific send and double click on it
  3. In here, click on the red column in the bar graph (the red column is the bounced contacts)


  4. When you click the red bar, a box will pop up with the list of contacts in it.  Click the 'search' button in the upper right corner.


    In the search criteria, enter the following search term : 


    When the search results come up, click the download button in the upper right area : 


  5. Now, open that downloaded file in your spreadsheet application (Excel for example) and remove all of the data, except the Email column.  Then, add in a new column next to it called 'Bigpond' and populate it with the word 'resend'.  Save this file.


  6. Now you want to go back to your account and click 'lists and forms' on the left side, then click 'upload contacts' on the right side.
  7. Choose 'file upload' and then proceed to upload into an existing list, then select the list that the message was originally sent to and click next.
  8. In this screen, click the plus symbol next to the top of the 'resend' column and create a new text field for this column.


  9. Click the 'advanced settings' link beside the import button and make sure the settings are as follows:

  10. Click save, then click import.
  11. Now, that list has been updated with the resend field populated against those specific contacts.

Resending the Message

  1. Click messages on the left side
  2. Find the message you want to resend and follow it over to the right hand side and click the 'send' button. (it looks like a paper plane)
  3. Here, select the list you're going to resend this message to and choose the option to 'search for contacts' and click next.

  4. Click the grey 'advanced search' button

  5. In this search dialogue, set up the search to reflect the following, then click search : 


  6. Once you click search you will have isolated those specific contacts with "resend" populated against them in the list and you can then simply press the "send message" button.

You will have now resent that message to all of the Bigpond bounced contacts for that particular message send.

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